Request Data Deletion

Sand Gallery · by SmartCloud Tech Limited

This page explains how users of Sand Gallery (Android and iPhone), developed by SmartCloud Tech Limited, can request deletion of data associated with their device. Sand Gallery does not use accounts, so data is linked to your device rather than to a name or email address.

How to request deletion

1. Send an email to smartcloud758@gmail.com with the subject "Sand Gallery data deletion request".
2. To help us find the data related to your device, please include as much of the following as you can: your device model, your country, the approximate date you installed Sand Gallery, and (on Android) your Advertising ID, which you can find in your device settings under Google → Ads, or Privacy → Ads.
3. We will confirm your request by email and complete the deletion within 30 days.

What we delete

• Analytics and attribution data linked to your device: device identifiers (including the advertising identifier), device and network information, install source, and in-game events such as levels completed.
• Advertising records linked to your device in our own systems (ads shown and estimated ad revenue).

What we may keep, and for how long

• Records of in-app purchases (item, price, currency and store order number) that we are required to keep for tax and accounting purposes, for as long as the law requires (generally up to 7 years). These records are not used for advertising or analytics after your request.
• Aggregated statistics that cannot identify you or your device.

Data held by advertising partners

Advertising partners in the App (such as Google AdMob, Unity Ads, Pangle and Mintegral) process data under their own privacy policies. You can reset or delete your advertising ID at any time in your device settings, which disconnects past advertising data from your device. See our Privacy Policy for links to each partner's policy.

Data stored only on your device

Your game progress and settings are stored only on your device. You can delete them at any time by clearing the App's data in your device settings or by uninstalling the App.

Contact

SmartCloud Tech Limited
Unit 1618A, 16/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Hong Kong
Email: smartcloud758@gmail.com