Sand Gallery – Support

Help and contact for the sand-pouring block puzzle game on Android and iPhone.

Frequently asked questions

How do I play?

Each level is a picture made of colored sand. Drag a block from the tray into the grid: it pulls sand of the same color from the bottom of the picture. Clear all the sand to win. If none of the blocks fit in the grid, the level is lost.

I'm stuck on a level.

Use Undo to step back, Hint to see where the next block goes, Hammer to smash an awkward block into single squares, or Magnet to pull all matching sand into one block. You can also restart the level.

What are hearts?

Starting a main level uses one heart, and you get it back when you clear the level. Hearts refill over time (one every 30 minutes, up to 5), or you can refill them with coins.

Will I lose my progress?

Your progress, coins and items are saved automatically on your device. Deleting the app or clearing its data removes them. Progress is not synced between devices.

Does the game have ads or purchases?

The game is free to play with ads and optional in-app purchases (coins, bundles, Sand Pass and No Ads). No Ads removes banner and interstitial ads forever. Purchases are handled by Google Play or the App Store.

I bought something but didn't get it.

Restart the game while connected to the Internet. To restore No Ads or the Starter Bundle on a new device, open Settings or the Shop and tap Restore Purchases. If it still doesn't work, email us with your order number from Google Play or the App Store.

Does the game need an Internet connection?

You can play offline. An Internet connection is needed for ads and purchases.

How do I change the language, sound or vibration?

The game follows your device language automatically. Sound, music, vibration, theme and sand style are in Settings on the home screen.

Privacy

Read our Privacy Policy. To ask us to delete data linked to your device, see Request Data Deletion.

Developer

SmartCloud Tech Limited
Unit 1618A, 16/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Hong Kong
Email: smartcloud758@gmail.com